You may receive a call from a Chief Editor who is needing their Portraits uploaded by their photography partner. If you do, please do the following:
- Verify the photography partner
- Notify the CE that we will reach out to the partner and let them know their portraits should be uploaded within 24-72 business hours.
- After notifying the CE, escalate the ticket to Operations/Frances.
- Operations make the request with the partner and de-escalate back to assignee.