How to Update the Shipping Address for Previously Placed Orders that are Shipping to Home

*** NOTE: This option first has to be enabled by your school.  If you don't see the option to edit the address, Ship to Home is not enabled for your school. ***

If you have placed an order which will ship to your home, you can review your shipping address and edit it if necessary.

Note:  Addresses cannot be updated when using the iPhone app.

1. Log in and select My Orders.

Orders_-_Cancel_-_My_Orders_Selection.png

2. Click on the order number.

Ship_to_Home_-_Update_Shipping_Address.png

3. In Order Details, click on Edit Address.

Ship_to_Home_-_Update_Shipping_Address_-_Order_Details_Edit_Address.png

4. Edit the address and select Verify Address.

Ship_to_Home_-_Update_Shipping_Address_-_Edit_Address_-_Verify_Address.png

5. Select Use Original Address or Use Suggested Address. We advise that you use the USPS Suggested Address to eliminate delivery issues (note that the suggested address may not include apartment numbers). Click on Edit to go back to edit your Original Address if necessary.

Ship_to_Home_-_Update_Shipping_Address_-_Original_or_Suggested.png

6. Make sure the address is now correct in Order Details.

Ship_to_Home_-_Update_Shipping_Address_-_Order_Details_Edit_Address.png

 

 

 

Can't find your answer in our Help Center? Our agents are available to assist you Monday - Friday from 6AM to 6PM Pacific Time.

(877) 755-TREE

Was this article helpful?
3 out of 8 found this helpful
Have more questions? Submit a request

Comments

42
  • Avatar
    Chanly Ratnaransy

    Hi, I went on the TreeRing website via laptop and the status says it is shipped. There is no option to make any edits. Am I too late?

  • Avatar
    Debbie

    Chanly - Yes you are too late to change the shipping address for your child's yearbook. The book will be delivered to the school so you will need to make arrangements to pick it up there.

  • Avatar
    Raee Dasnurkar

    My order was shipped, sent to the school and returned to sender as school was closed due to COVID Shutdown. How do I now request a ship to my home address? My children are getting very anxious as this was their first time in the same school together and the 2019-2020 yearbook was very eagerly awaited. I have an open request with the HelpCenter but I have no response and unable to reach someone over the phone. Thank you.

    Edited by Raee Dasnurkar
  • Avatar
    Debbie

    Hi Raee - I see your ticket with customer support and I will be happy to assist you there.

  • Avatar
    Latisha Hornsby

    My daughter’s yearbook already says in transit. I contacted the school to have the address changed but they never updated the address so my daughter’s yearbook is being sent somewhere I don’t know because they had the address wrong in the system for her. Is there any way to have this changed? I’ve tried changing it on my UPS account but it won’t let me.

  • Avatar
    Okemena Okoriogha

    Hi Debbie this is okemena okoriogha my order has been shipped to ups i don't know if i'm getting my Manual Arts High School 2019 2020 yearbook this friday to my home address

  • Avatar
    Debbie

    Hi Okemena - I see that you have contacted customer support and I will assist you on your ticket.

  • Avatar
    Okemena Okoriogha

    hi debbie when is my yearbook order coming the ups is playing games with me and i can't get my yearbook anymore because of the ups

  • Avatar
    Okemena Okoriogha

    they didn't deliver my yearbook to my home address

  • Avatar
    Debbie

    Hi Okemena - Please go to www.usps.com and check the tracking number I gave you in my email. The tracking shows that the post office has your book and will update when they can deliver it.

  • Avatar
    Aileen Pensotes

    Help! I ordered my daughter's yearbook in September thru her school and when I try to have the yearbook shipped to our home it doesn't allow me to update my address.

  • Avatar
    Debbie

    Hi Aileen - The yearbooks have already been printed and shipped. Your daughter's yearbook was shipped in a bulk shipment to the school. You will need to make arrangements with them to get the yearbook.