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TreeRing's Guide to Helping You Create Your Yearbook During COVID-19/Distance Learning

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Comments

12

  • Tina Lakin

    Needing help signing on to editing page, as I am a new editor to this years yearbook

  • Debbie

    Hi Tina - You may be using the wrong email address. I see 2 different emails for you. I will contact you through customer support to find out which email is correct.

  • Leslie Bispham

    this is my first time teaching this class and I am doing virtually. How do I get started? How do the kids log on and make the yearbook?

  • Debbie

    Hi Leslie - We have a getting started section in our Help Center which will help you:
    https://treering.zendesk.com/hc/en-us/sections/115001594746-Getting-Started-for-Chief-Editors-Staff-Editors
    I see that you have contacted customer support. I will assist you on that ticket.

  • Ryan Pennington

    I ordered two yearbooks and only received one. How do I get my second yearbook?

  • Debbie

    Hi Ryan - I will assist you in our customer support system so look for an email from me soon!

  • Erin Derderian

    My yearbook was sent to the wrong address even though my address is correct on my profile. Can someone please contact me? Thanks

  • Debbie

    Hi Erin - Profile addresses are not used for shipping addresses. The shipping address needs to be changed in the order as per this Help Center article: https://treering.zendesk.com/hc/en-us/articles/360041258011-How-to-Update-the-Shipping-Address-for-Previously-Placed-Orders-that-are-Shipping-to-Home
    Your son's yearbook will be delivered to the school so you will need to make arrangements to get the book from them..

  • Mary Dunlap

    A couple of my parents had trouble selecting a teacher when they Tried to order a yearbook. Are you able to provide feedback/help on that please?

  • Aaron Greco

    Hi Mary, this very rare issue should be fixed. Can you verify the last time someone had this problem?

  • Armaan Singh

    Hi, I ordered a yearbook on July 7th and it hasn’t came? How long will it take to come?

  • Debbie

    Hi Armaan - It appears that the yearbook is still being created by the school. Please check there to find out when the yearbooks will be ready for distribution.