Minimum Requirements to Use TreeRing

The minimum computer system requirements are as follows. Do not use a browser on a mobile device for editor capabilities.

Windows

2.33GHz or faster x86-compatible processor, or Intel® Atom™ 1.6GHz or faster processor for netbooks
Microsoft® Windows® XP or later
Google Chrome Browser
512MB of RAM (1GB of RAM recommended for netbooks); 128MB of graphics memory

Mac OS

Intel Core™ Duo 1.83GHz or faster processor
Mac OS X v10.6, v10.7, v10.8, or v10.9
Google Chrome Browser
512MB of RAM; 128MB of graphics memory

Note: Currently TR5 works on Google Chrome browser. Make sure you use the latest version of Chrome.

When working on school computers you can encounter some issues such as an inability to receive emails, an inability to download the Portrait Importer, and/or an inability to upload photos. Security blocks are often added to school computers by the school's IT staff to restrict what the school computers can be used for. Check with your IT person to see if there are any security measures in place that could be causing the issue.  If the security block is removed and you are still having the issue the IT person can WHITELIST the following in no particular order:

1.  *.amazonaws.com
2.  *.cloudfront.net
3.  *.treering.com

Can't find your answer in our Help Center? Our agents are available to assist you Monday - Friday from 6AM to 6PM Pacific Time.

Email Us

(877) 755-TREE