Orders placed for a yearbook for the current school year can be canceled online. The cancellation must be done before the purchasing deadline, otherwise the yearbook will be printed for you.
1. Log in and select Orders.
2. My Orders will open and you will see a list of your orders. Click on the order number or select the gear icon in the Actions column to view the order details.
3. In Order Details, select Cancel Entire Order.
4. Are you sure you want to cancel this order? Select OK.
5. Review and confirm the items in Cancel Notice. Select Cancel Items.
6. The order has been cancelled and the refund will be applied back to your original payment method. Select OK.
Notes:
- If you are unable to cancel the order online, you will be notified to contact Customer Support.
- If the order does not have the cancel option and shows In Production, it means the book is being printed and it is too late to cancel the order.
Comments
20
I would like to cancel my order for Hayden Dinh
Order # 2395828
Hi Hayden - I see that you have been communicating with customer support. We have canceled your order and responded in your ticket.
Kelly Hagenbuch-
I would like to cancel my yearbook order for Milena Hagenbuch
Order# 2355054
Hi Kelly - I see that you have also contacted customer support. I have canceled your order.
Hello I bought 2 yearbooks but now just want one. I understand I must cancel my entire order and start a new order for just the one. My order number is #2263471.
Hi Natalia - I will contact you through our customer support system to assist you with canceling your order and placing a new one.
I haven't canceled personally my order 2428226. I paid for the yearbook and thr payment was applied on my account. I don't know what happened. I need an explanation and a reimbursement please.
Hi Nohemi - Your order was canceled at the school and if you have any questions you can try reaching out to someone there. You will receive a refund to your credit card within 5-7 business days.
I would like to cancel my order for Cytclaly Paniagua, my order # is 2475210
Hi Cytclaly - I see that you had contacted customer support regarding canceling your order. I will assist you on your ticket.
I would like to cancel my yearbook order. I paid by debit card. But my school will be providing me with a yearbook which they will be paying for. I contacted you with that request by email with ticket #653139. Thanks, Vaughan
Hi Vaughan - I found your ticket and I will assist you there.
I would like to cancel my yearbook order. My school said they would provide me with a yearbook if I cancel by May 18th. My order is #2637027
Hi Jacob - I found your ticket and I will assist you there.
I would like to cancel my year book order since my school would pay for one this year. My order number is #2537977
From, Leilani
Hi Leilani - I see that you have contacted customer support and I will assist you on your ticket.
I want to cancel my order #682241
Can you help me cancel
Hi Gustavo - Your order was canceled on customer support ticket 682241.
can i return my yearbook if I was sent the wrong one ? ,my order number is #022832
Hi Hailey - I will create a ticket for you in our customer support system and you will be assisted there.