Canceling An Order Before the Deadline

An order for the current yearbook which was placed before the purchasing deadline can be canceled by you online. The cancellation must be done before the deadline.

1. Log in and select My Orders.

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2. Find the order in the order list. In the Action column, select Cancel.

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3. Confirm that you want to cancel the order by clicking Yes.

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4. You will see that the order was successfully canceled and receive an email notifying you of the cancellation.

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5. If you are unable to cancel the order online you will be notified to contact customer support.

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Note: If the order does not have the cancel option and shows In Production, it means the book is being printed and it is too late to cancel the order.

Can't find your answer in our Help Center? Our agents are available to assist you Monday - Friday from 6AM to 6PM Pacific Time.

(877) 755-TREE

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Comments

18
  • Avatar
    Hayden Dinh

    I would like to cancel my order for Hayden Dinh
    Order # 2395828

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    Debbie

    Hi Hayden - I see that you have been communicating with customer support. We have canceled your order and responded in your ticket.

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    Kelly Hagenbuch

    Kelly Hagenbuch-

    I would like to cancel my yearbook order for Milena Hagenbuch
    Order# 2355054

  • Avatar
    Debbie

    Hi Kelly - I see that you have also contacted customer support. I have canceled your order.

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    Natalia Paez

    Hello I bought 2 yearbooks but now just want one. I understand I must cancel my entire order and start a new order for just the one. My order number is #2263471.

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    Debbie

    Hi Natalia - I will contact you through our customer support system to assist you with canceling your order and placing a new one.

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    Nohemi Velazquez

    I haven't canceled personally my order 2428226. I paid for the yearbook and thr payment was applied on my account. I don't know what happened. I need an explanation and a reimbursement please.

  • Avatar
    Debbie

    Hi Nohemi - Your order was canceled at the school and if you have any questions you can try reaching out to someone there. You will receive a refund to your credit card within 5-7 business days.

  • Avatar
    Cytclaly Paniagua

    I would like to cancel my order for Cytclaly Paniagua, my order # is 2475210

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    Debbie

    Hi Cytclaly - I see that you had contacted customer support regarding canceling your order. I will assist you on your ticket.

  • Avatar
    Vaughan Peverly

    I would like to cancel my yearbook order. I paid by debit card. But my school will be providing me with a yearbook which they will be paying for. I contacted you with that request by email with ticket #653139. Thanks, Vaughan

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    Debbie

    Hi Vaughan - I found your ticket and I will assist you there.

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    Jacob Baez

    I would like to cancel my yearbook order. My school said they would provide me with a yearbook if I cancel by May 18th. My order is #2637027

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    Debbie

    Hi Jacob - I found your ticket and I will assist you there.

  • Avatar
    Leilani Guzman

    I would like to cancel my year book order since my school would pay for one this year. My order number is #2537977
    From, Leilani

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    Debbie

    Hi Leilani - I see that you have contacted customer support and I will assist you on your ticket.

  • Avatar
    Gustavo Paramo

    I want to cancel my order #682241

    Can you help me cancel

  • Avatar
    Debbie

    Hi Gustavo - Your order was canceled on customer support ticket 682241.