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How Chief Editors Can Cancel Orders

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Comments

11

  • Kelley Phillips

    I don’t have any options that I need to cancel my order. There is not an editors tool, all orders, or invoice order option. Without these options I cannot cancel the second order of the same yearbook I purchased by accident. How do I do this without those options?

  • Debbie

    Hi Kelley - I'm sorry that you were not able to cancel your order online. I have canceled the order you placed today.

  • Kelley Phillips

    Thank you!

  • Melissa Medina

    i don’t have the editor tool selection but i just want to change my shipping address

  • Debbie

    Hi Melissa - I see that you contacted customer support and I will assist you on your ticket.

  • Arely De La Cruz

    Hello. I ordered my school yearbook sometime in May of 2019. To this day, the yearbooks have never been put in production, and I was wondering if I can still receive a full refund for my order.

  • Debbie

    Hi Arely - I see that your school did not complete the 2018-2019 yearbook. You may want to reach out to the school to see if they plan on completing the book. You can cancel your order. Here is a Help Center article which will show you how to cancel your order: https://treering.zendesk.com/hc/en-us/articles/115005710623-Canceling-An-Order-Before-the-Deadline

  • Megan Harmon

    I also need to cancel a second order but I do not have the option for editor tools or any of the following steps.

  • Aaron Greco

    Hi Megan, this article is for Chief Editors. Check out this article
    https://treering.zendesk.com/hc/en-us/articles/115005710623-Canceling-An-Order-Before-the-Deadline

  • Megan Harmon

    I was able to cancel my order, thank you!

  • Aaron Greco

    excellent!