Skip to main content
We've Got Answers
Help Center

Search

How Chief Editors Can Cancel Orders

Did this article help?
Have more questions? Submit a request

Comments

13

  • Kelley Phillips

    I don’t have any options that I need to cancel my order. There is not an editors tool, all orders, or invoice order option. Without these options I cannot cancel the second order of the same yearbook I purchased by accident. How do I do this without those options?

  • Debbie

    Hi Kelley - I'm sorry that you were not able to cancel your order online. I have canceled the order you placed today.

  • Kelley Phillips

    Thank you!

  • Melissa Medina

    i don’t have the editor tool selection but i just want to change my shipping address

  • Debbie

    Hi Melissa - I see that you contacted customer support and I will assist you on your ticket.

  • Arely De La Cruz

    Hello. I ordered my school yearbook sometime in May of 2019. To this day, the yearbooks have never been put in production, and I was wondering if I can still receive a full refund for my order.

  • Debbie

    Hi Arely - I see that your school did not complete the 2018-2019 yearbook. You may want to reach out to the school to see if they plan on completing the book. You can cancel your order. Here is a Help Center article which will show you how to cancel your order: https://treering.zendesk.com/hc/en-us/articles/115005710623-Canceling-An-Order-Before-the-Deadline

  • Megan Harmon

    I also need to cancel a second order but I do not have the option for editor tools or any of the following steps.

  • Aaron Greco

    Hi Megan, this article is for Chief Editors. Check out this article
    https://treering.zendesk.com/hc/en-us/articles/115005710623-Canceling-An-Order-Before-the-Deadline

  • Megan Harmon

    I was able to cancel my order, thank you!

  • Aaron Greco

    excellent!

  • Elena Rybakova

    Hi, I am a parent working on the yearbooks, and it looks like I have accidentally placed an order for them.

    I tried to cancel, so now I am following your article on how to cancel orders and I am canceling 140 orders one by one... But It seems like that does not cancel the shipping! Please help me with this, the book is not ready yet, and nothing is shipped, I don't want the school to be charged for shipping!

  • Debbie

    Hi Elena - I see that you have submitted a ticket with customer support. They will be happy to assist you with the canceling of your orders!